Current trends in the email archiving marketplace [part 1]
March 5, 2008 at 4:53 pm (archive email, business, domino, e-discovery, eDiscovery, electronic discovery, Email Archiving, email compliance, email retention, email security, exchange, exchange 2007, GroupWise, Malaysia, message archiving, news, score card, thoughts)
In this entry I am going to take a look at a handful of email archiving press releases from over the past month and see if I can ascertain a general market direction. Without naming any companies directly, I am going to provide a summary of the press release and a link if you wish to take a further look.
-Company A presents an email archiving score card for businesses to make it easier to help clients identify the right email archiving product for their specific environment.
-Company B offers a low cost email archiving solution to help meet eDiscovery requirements.
-Company C provides a free email retention policy starter kit.
-Company D releases an enhanced product with better email security.
-Company E publicly announces the acquisition of a major player in the email archiving community.
-Company F drafts a press release citing market analysts that they provide the best eDiscovery capabilities for an email archiving solution.
-Company G introduces its email archiving solution to the European market.
-Company H releases a new version of its email archiving solution that supports all the major servers on the market (exchange, GroupWise, domino).
-Company I distributes its email archiving solution in Malaysia.
Let’s break this down.
Company A releases a free email archiving score card to help other businesses choose an email compliance solution. What is company A trying to accomplish? They are trying to simplify the process of email compliance through education. Some of this ties into the concept of “professional respect,” which I will discuss in more detail later on in this entry.
Company B offers a low cost email archiving solution to help meet eDiscovery requirements. What is company B trying to accomplish? They are using cost as a measure to gain market share.
Company C provides a free email retention policy starter kit. What is company C trying to accomplish? They are reaching out to businesses that are undecided on integrating an email archiving solution. Company C (much like company A) is trying to simplify the process of email compliance through education.
Company D releases an enhanced version of their product which strengthens email security and enhances policy management capabilities. What is company D trying to accomplish? They are using upgrades in technology as a measure to gain market share.
Company E publicly announces the acquisition of a major player in the email archiving community. What is company E trying to accomplish? They will likely enhance the operational capabilities of their acquisition.
Company F drafts a press release citing market analysts that they provide the best eDiscovery capabilities for an email archiving solution. What is company F trying to accomplish? They are trying to use market research as a PR tool.
Company G introduces its email archiving solution to the European market. What is company G trying to accomplish? They are using geographic location as a measure to gain market share.
Company H releases a new version of its email archiving solution that supports all the major servers on the market (exchange, GroupWise, domino). What is company H trying to accomplish? Much like company D, they are using technological advances as a measure to gain market share.
Company I distributes its email archiving solution in Malaysia. What is company I trying to accomplish? Much like company G, they are also using geographic location as a measure to gain market share.
Now, what is the big picture here? Education. Cost. Simplicity. Technology. Expansion. Market research. Geography. These 7 factors are what email archiving providers have been pushing in the last month.Some of these press releases focus on similar things, but you will have to stay tuned for part II to see how it all fits together in an analysis of current market trends. Stay tuned.
The boundaries of email archiving: Bush draws the line?
March 3, 2008 at 9:22 pm (5095152, archive email, business, data retention, electronic communication, electronic privacy, Email Archiving, email backup, email management, email retention, esi, George Bush, legal, message archiving, Missouri Sunshine law, news, personal stuff, politics, president, privacy, thoughts, white house)
Mitch Ratcliffe of Zdnet Rational Rants reports that President Bush was quite insightful in providing information about his administration’s email retention policy. “I don’t want you reading my personal stuff,” President Bush told the press when asked about why his administration has failed to comply with records-retention laws during his time in office. Ratcliffe then adds: “Unfortunately, Mr. President, nothing you can do at your desk, or in the airplanes, cars and buildings we give you to use as president, is ‘your personal stuff.’ It is the property of the people. As voters, we must demand greater accountability of the next president.”
I think Ratcliffe is right on. There is a fine difference between the use of personal records and public records. Electronically stored information (ESI) which relates directly to the President and his job as head of the United States, is PUBLIC information. I am sure there are limited exceptions and so on and so forth, but his “personal stuff,” the way he phrased it, is not at all accurate. Email archiving solutions, especially in the case of political activity, are truly important measures to have in place to make sure that there is nothing going on that shouldn’t be. Governot Matt Blunt of Missouri has made the news recently in EXACTLY the same way. I agree with Ratcliffe that we cannot let this kind of activity slide. It is time that email archiving be taken seriously.
Hospitals get ready for HIPAA security compliance [part 3]
February 29, 2008 at 6:29 pm (archive email, business, cms, corporate, data retention, electronic communication, electronic document retention, electronic privacy, Email Archiving, email backup, email compliance, email management, email retention, email security, email storage, health care, health information, health records, healthcare, HIPAA, hipaa compliance, hipaa privacy, hipaa security, medical records, message archiving, news, privacy, thoughts, tony trenkle)
Ellen Messmer of Network World reports that lately hospitals have had more to worry about than just preparing for upcoming HIPAA security audits. “Health care organizations feel under increasing attack from the Internet,” Messmer writes, “while security incidents involving insiders and disappearing laptops with sensitive data are piling up.” Dr. John Halamka, CIO at both Beth Israel Deaconess Medical Center and Harvard Medical School in the Boston area, was quote as saying: “there is definitely an uptick in attacks. Privacy is the foundation of everything we do. We don’t want to be the TJX of health care.” She then turns to Don Jackson, researcher at Atlanta-based security services firm SecureWorks, who says: “health care organizations store a lot of valuable personal, identifiable information such as Social Security numbers, names, addresses, age, in addition to banking and credit-card information.” Jackson explains how cyber attacks are potentially beneficial to the pockets of criminals who obtain health insurance credentials to use in the “counterfeit document racket, especially in Central and South America.”
At least in terms of electronic communication, it might be time for some hospitals to turn to outsourced email archiving. Encryption, security, and access are all issues for health care providers right now, and these are three issues that email archiving services are well equipped to handle. It is time for hospitals to address the quality and success of their electronic patient data backup and protection. With HIPAA security audits right around the corner, the time to wait before integrating an email compliance solution is really over.
Companies begin reflection on FRCP eDiscovery and email archiving experiences
February 28, 2008 at 10:21 pm (archive email, business, e-discovery, e-discovery amendments, edd, eDiscovery, electronic communication, electronic data discovery, electronic discovery, electronic document retention, Email Archiving, email litigation, email retention, email storage, foxhollow technologies, frcp, governance, legal, message archiving, news, politics, thoughts)
Paul Korzeniowski of Byte and Switch reports that at least a few small to mid-sized businesses are ready to reflect on eDiscovery and the steps they have taken to successfully comply. Writing about the current state of eDiscovery preparation in American industries, Korzeniowski says: “while many firms, particularly SMB’s, continue to struggle with the FRCP mandate, the ones who’ve managed to institute policies and procedures for the speedy and accurate retrieval of electronic information have a lot to say about what works — and what doesn’t.” Korzeniowski included a section about how medical device supplier Foxhollow Technologies Inc. was forced to integrate an email archiving solution when they became involved in a federal law suit. I am posting an excerpt of this section below because I think it is an important learning opportunity for all U.S. Businesses that are on the fringe of turning to email archiving.
“When IT pros at Foxhollow Technologies Inc., a startup medical device supplier, looked to install email archiving three years ago, management forced the project to the back burner, despite a general lack of email control. “There were users who saved everything and had gigabytes – or more – of email messages,” noted Chuck Arconi, system administrator at the company. At the time, Foxhollow had about 600 employees, but its email system chewed up 400 Gbytes of storage.
Then the other shoe dropped when the company became involved in a law suit. Suddenly, funding for the email archiving project was no longer a contentious issue. ‘The legal department had no problem finding the capital needed to pay for the entire project. In fact, they gave us more than twice as much money as we needed. Before, a paralegal would have to spend two to four hours trying to find the right messages in each mail box. Now the work is done with a click of a button.”
Last month I wrote a blog entry on email insurance and I mentioned the concept of “professional disinterest.” I provided the quote of “when it happens to me, I’ll deal with it.” Foxhollow Technologies illustrates this point loud and clear, as many U.S. Companies are perfectly content waiting for something bad to happen to them before making something important a top priority. Why do they do this? I think it just really takes a wake up call to force people to make decisions most of the time. I think individual case studies are one of the best ways to get people to pay attention and I will try and provide many more of them. Stay tuned.
Email archiving in public school raises serious issue of electronic privacy
February 27, 2008 at 7:36 pm (archive email, business, data retention, electronic communication, electronic privacy, Email Archiving, email retention, governance, message archiving, news, politics, privacy, public school, salem news, school committee, thoughts)
Stacie N. Galang of the Salem News Online reports that Peabody Public School “will start archiving all e-mails — including those by teachers and other staffers — beginning March 3rd as state officials warn public agencies they must store such public records.” School Committee members have received adequate warning as Superintendent C. Milton Burnett has “circulated a memo to all staff about the change affecting the district-based email system.” Burnett said, “all staff is advised NOT to utilize Peabody Public Schools e-mail or Peabody Public Schools Network Systems for any correspondence relating to student or staff personnel issue or personal items.” However, citing the new email archiving policy as frustrating, fear-inducing, and counterproductive, a large number of school related personnel are seeking to have the law overturned.
Why are people so upset here? Are they wrong? Justified? What sensitive spot is email archiving hitting? Well, I want to start off by saying I firmly believe email archiving laws are raising significant questions regarding public knowledge and what should be made available for industry regulators to see. People are upset here because they believe that this is an issue of their “right to personal privacy” being taken away. In the same article I referenced above, The Salem News quoted a woman as saying: “the law seemingly makes no distinction between a true public record and a personal document.” It also mentioned “criticism by Committee members concerned that information discussed about students or School Department personnel could reach public view.” These are both valid points that should be taken seriously. There are unquestioned benefits to archiving email, such as the ability to prove or disprove conflicting evidence at a later date. It is also a way to prevent conspiracies and under the table dealings from manifesting into reality. However, where is the line of privacy drawn? Which electronic communications should be allowed to be kept private? What if personal information about a student really did manage to leak out into the open? Is that right? What does the public have a right to know? I think that is the biggest question here. Email archiving and email retention policies really could be a serious plus for society if managed the right way. However, there must be more attention paid by academics to the reasons behind new legal implementations, as well as detailed explanations by law makers about the specifics of regulations.
Google to store electronic patient medical records?
February 25, 2008 at 8:28 pm (advertising, archive email, business, cms, corporate, data retention, electronic communication, electronic document retention, Email Archiving, email audit, email security, google, governance, health care, health information, health records, healthcare, HIPAA, hipaa compliance, hipaa privacy, hipaa security, legal, medical records, message archiving, news, politics, thoughts)
I noticed today on Med Tech Sentinel that Google is about to begin experimentation with electronic patient medical records. Douglas Cress writes: “the Cleveland Clinic will facilitate Google’s potential domination of the electronic personal health record (PHR) space. Google chose the Clinic because they offer 100,000 patients the tools to manage their medical records online and coordinate with doctors using a PHR suite called eCleveland Clinic MyChart. An invitation will be extended to 1,500 – 10,000 of these users.” Google will use this trial to determine the level of its security in exchanging “patient medical record data including prescriptions, conditions, and allergies.” C. Martin Harris, Chief Information Officer of the Cleveland Clinic, said: “this collaboration is intended to help Google test features and services that will ultimately allow all Americans (as patients) to direct the exchange of their medical information between their various providers without compromising their privacy.
I believe the term of the day is: “HIPAA compliance.” This two word phrase is beginning to make the news in a big way. On one hand you have the CMS (Centers for Medicare and Medicaid Services) ready to conduct stringent HIPAA security audits of hospitals, and now on the other hand you have Google looking to become the top player in the electronic medical records arena. At the root of Google’s potential conquest is the technology and desire for patients to manage their personal health care records. This need is owed in large part to HIPAA, which ensures that the privileged relationship between doctor and patient is upheld. According to HIPAA, electronic patient health care data must be retained and kept secure in order for a health care provider to be deemed HIPAA compliant. However, providers such as the Cleveland Clinic have begun offering personalized tools for patients to manage their health records online. This new trend is certainly a fine idea and on part with a continuously evolving society, but are there some risks to be noted here? Are there reasons to be cautious of what Google is doing?
Firstly, what is in this for Google? I mean, nothing this noble could come for free, right? Of course not, and the concept to be aware of here is called “targeted marketing.” I am posting an additional excerpt from Douglas Cress below because I think it is important to read:
“Anyone who has spent any time on the Internet (or sorting through spam in their email in-box) should have a sense of how profitable medicine is on the Internet. Based on some cursory keyword research, and my rough calculations, Google is earning $20 million in annual revenues from the keyword ‘Viagra’ alone. ‘Ambien’ costs $2.43 -$3.65 per click; local queries like ‘Brooklyn dentist’ cost $3.71 – $4.98 per click. If Google delivers on their promise of a web portal with 24/7 access to health care information – and they’re certainly well positioned to, with their global web-based architecture and a focus on security – the upside could be tremendous. Google will have the ability to offer a free service supported by advertisers. Think GMAIL for medicine – with ads for doctors, pharmacies, drugs, and devices peppered beside your personal health records and delivered using the same contextual advertising Google is known for.”
This means that much to the delight of health care advertisers your medical records information will be used to assist in the campaign of targeted ads. There is also the issue of Google security here, is a simple password alone really enough to make you feel confident that your electronic health care data cannot be breached? What if your information is hacked? It’s true that it is possible for any system to be tampered with but would you feel more confident in a security provider that specializes solely in that field, or a gigantic corporation that merely uses it as an additional service? Will Google work on encryption? Will Google’s program only be compatible with health care providers that currently offer patients with the tools to manage medical records? If not, how would it work? If Google succeeds and takes this mainstream, how will this affect the email archiving industry? Will health care professionals flock to Google for their HIPAA email compliance needs? Stay tuned.
Electronic discovery case research? Look no further [part 2]
February 22, 2008 at 6:34 pm (archive email, business, data retention, database, e-discovery, e-discovery amendments, edd, eDiscovery, electronic communication, electronic data discovery, electronic discovery, electronic document retention, Email Archiving, frcp, legal, message archiving, news, politics, safe harbor rule, thoughts)
“You can now select the attribute FRCP 37(e) Safe Harbor, “cick” Search,” and view a list of cases that have cited or discussed the new “Safe Harbor” rule. Other new attributes that we have added include:
-FRCP 26(b)(2)(B) “Not Reasonably Accessible”
-FRCP 34(b) Procedure or Format
-FRCP 26(b)(2)(C) Limitations
-FRCP 26(b)(5)(B) or Proposed FRE 502
-Early Conference or Discovery Plan
-Local Court Rule, Form or Guideline
-Motion for Preservation Order
What’s more, the database now contains over 900 e-discovery cases from state and federal jurisdictions, with new cases being added very week. Now more than ever, our database is an excellent source of information on developing e-discovery case law around the country.”
This database is an excellent resource for those organizations that are in the early phases of integrating an email archiving solution. With over 900 e-discovery cases from state and federal jurisdictions, there is substantial access to learn how courts view email compliance with FRCP eDiscovery proceedings.
White House still under scrutiny for email retention policy
February 22, 2008 at 5:25 pm (archive email, business, citizens for responsibility and ethics, Colleen Kollar-Kotelly, company email policy, corporate, data retention, electronic communication, electronic document retention, Email Archiving, email backup, email compliance, email management, email retention, email security, freedom of information act, Kollar-Kotelly, legal, message archiving, news, politics, white house)
Brian Fonseca of Computerworld reports that “District Court Judge Colleen Kollar-Kotelly this week issued an order enabling the Washington-based Citizens for Responsibility and Ethics watchdog group to perform limited questioning of White House officials.” The group had filed suit against the White House Office of Administration last May “seeking access to White House e-mail under the federal Freedom of Information Act.” The discovery ordered by Kollar-Kotelly was issued to “determine whether the Office of Administration is subject to the Freedom of Information Act.” This will be a situation to keep an eye on as the office contends “it is not subject to FOI requests.” Additionally, Fonseca provided insight from Mike Osterman, president of Black Diamond, Wash.-based Osterman Research Inc., who said: “many businesses operate under the false assumption that e-mail is not a business record. A lot of people are not implementing e-mail archiving [processes]; they’re saving e-mail, but not in a cohesive or consistent way. Companies can say ‘Yes, we need to archive,’ but [the process] must be policy driven and taken out of users’ hands.”
Even though I probably shouldn’t, I still find it fairly remarkable that the White House simply cannot respond about the whereabouts of many missing emails. With the advent of internet technology there seems to be this general attitude that electronic communication does not have to be held up to the same standard as traditional paper documents. Many corporate executives and government officials seem to think they can pretend conversations never happened by simply deleting email backup tapes. In theory paper copies could just be burned up, but it seems that the ease of conveniently “losing” emails is what makes it so much more noticeable. It does not require a lot to act as if nothing ever happened. However, with industry regulations and legal expectations tightening the grip on corporate behavior, abusing the age of email messaging is only going to get harder to do. It is high time for all organizations to integrate an email archiving solution, especially when the center of the American universe is being thrown into the grand spotlight for this exact reason.
Does an employees use of email affect compliance with Sarbanes-Oxley?
February 21, 2008 at 9:09 pm (archive email, business, company email policy, corporate, data retention, Email Archiving, email compliance, email retention, email security, email surveillance, legal, message archiving, news, politics, sarbanes-oxley, sox, thoughts)
According to an article written by Paul Chen for the Sarbanes-Oxley Compliance Journal, the answer is absolutely. Chen discusses how “with regulations like SOX in place, organizations must take special precautions to ensure their employees do not send and receive damaging emails via their workplace account.” However, citing a recent survey on corporate email usage conducted by Harris Interactive, Chen says that “nearly half the people polled say they have sent or received jokes, comical pictures/videos, and stories of a questionable tone, while one in five say they have sent or received a password or log-in information via email.” Amazingly, Chen says that the survey also found that “92% of these employees do not have believe that they have ever sent a risky email, which demonstrates that there is a substantial discrepancy between perceived and actual risks posed by email exchange.”
The Sarbanes-Oxley (SOX) act, as described by Chen, requires all public companies to retain their business records, including email, for at least five years. Since Sarbanes-Oxley does NOT specify which documents are relevant and which are not, it makes the practice of email retention significant for all public companies. Businesses cannot afford to preserve only select electronic communications. But with that being said, I have several questions in regards to the survey conducted by Harris Interactive. If the survey results are truly accurate, what does this say about company email policies? Are organizations effectively communicating the use of business email for personal reasons? How about what language is considered proper? Or how about the tolerance of humor? And if a company DOES have this policy circulating around, then why are so many employees ignoring it? Apathy? No fear of consequences? The survey results say that nearly all the employees polled do not believe that they have ever sent a risky email. Therefore it seems that most employees are not even aware that they are doing anything wrong. I believe that companies need to lay out specific rules within the employee email policy and hold review sessions to make sure that the rules are being followed. Additionally, I think that consequences are necessary and should be mandatory to enforce the rules. With SOX email compliance such a crucial item on the business agenda, more companies should be taking the time to make sure that their employee email policy is stringently regulated.
Health Information Privacy and Security Week 2008
February 21, 2008 at 6:14 pm (ahima, archive email, business, cms, data retention, Email Archiving, email compliance, health care, health information, healthcare, HIPAA, hipaa compliance, hipaa privacy, hipaa security, legal, message archiving, news, politics, security week 2008, thoughts, tony trenkle)
According to the American Health Information Management Association (AHIMA) website, the event often referred to as “hipaa security week” will be held April 13th – 19th, 2008. AHIMA states: “CONFIDENTIAL IS ESSENTIAL–Protect Health Information” is the theme for Health Information Privacy and Security Week 2008. This invaluable awareness event, held April 13th through 19, assures our communities that the industry takes extraordinary measures to put health information in the right hands and keep it there. It is a positive reminder of the importance every healthcare professional should place in this crucial aspect of medicine. A message that resonates throughout the nation’s facilities.”
With the CMS bearing down on the enforcement of HIPAA security compliance, this years health information privacy and security week will likely get taken a little more seriously. The protection of electronic patient health care data is an extremely important measure for our society to take, and I believe that the CMS’s current agenda is definitely helping the cause. Email compliance and email archiving solutions are necessities for health care professionals at this point, especially for those that do not want to deal with the repercussions handed down by Tony Trenkle and the Office of E-Health Standards and Services.
Simplicato's Weblog 